☮ ♥ ♬ 🧑💻<p>“Avigad says his problems with BYD began after he booked a service at his local mycar outlet in <a href="https://ioc.exchange/tags/Perth" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Perth</span></a> as part of a complimentary first service deal through BYD. After leaving the centre, his car had a software <a href="https://ioc.exchange/tags/malfunction" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>malfunction</span></a>.</p><p>“It had every error <a href="https://ioc.exchange/tags/fault" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>fault</span></a> imaginable. And [mycar] said to me, ‘Oh, the guy that was [servicing] it is new’,” he says. “It was kind of clear that they had no facilities or training update processes.”</p><p>According to Avigad, the problem was caused by the <a href="https://ioc.exchange/tags/mechanic" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>mechanic</span></a> mistakenly loading *old <a href="https://ioc.exchange/tags/software" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>software</span></a>* onto the car. He claims it should have taken 20 minutes to fix. Instead, his car was held at the service centre for two weeks.</p><p>During this period, Avigad called <a href="https://ioc.exchange/tags/BYD" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>BYD</span></a>’s customer care line, but his inquiries were answered by the sales team, who were unable to help. He believes it was only after BYD caught wind of a <a href="https://ioc.exchange/tags/Reddit" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>Reddit</span></a> post about his experience that he says was viewed by 93,000 users – some of whom were owners with similar experiences – that *the issue was resolved on the same day*.</p><p>When asked about whether he regretted owning a BYD, Avigad responded: “Oh, 100 per cent.”</p><p>This isn’t a fault of the BYD vehicle engineering, it’s the lack of TRAINING and after care service. </p><p><a href="https://ioc.exchange/tags/EEV" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>EEV</span></a> <a href="https://ioc.exchange/tags/ElectricCars" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>ElectricCars</span></a> / <a href="https://ioc.exchange/tags/training" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>training</span></a> / <a href="https://ioc.exchange/tags/AfterSales" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>AfterSales</span></a> <<a href="https://www.afr.com/companies/retail/byd-sales-are-booming-so-are-complaints-about-their-cars-20250630-p5mbdf" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://www.</span><span class="ellipsis">afr.com/companies/retail/byd-s</span><span class="invisible">ales-are-booming-so-are-complaints-about-their-cars-20250630-p5mbdf</span></a>> (paywall) / <<a href="https://archive.md/Qqy53" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="">archive.md/Qqy53</span><span class="invisible"></span></a>></p>