Anyone else using #zen internet, specifically via #OpenReach FTTP, having problems accessing hosts on #janet / #jisc networks this morning?
Traceroutes are failing for me around lag-0.bng1.ixn-lon.zen.net.uk and lag-4.p2.ixn-lon.zen.net.uk
NB. my "internet" seems fine, it's just stuff on Jisc/JANET I can't access
Corporate gobbledegook
Having dug up a lot of our drive and garden, to lay fibre, we thought we might be able to get it.
3 months later and the latest of the stupid updates.
30 high value #bicycles have been #stolen from a #bikeshop in Rushmere St Andrew (a suburb just outside #Ipswich in East #Suffolk) by sophisticated #criminals who disabled outside #CCTV and cut #Openreach cables (to prevent #alarms and CCTV activating).
My broadband provider just called again, the saga of trying to connect me to full fibre continues.
Openreach are now claiming they can't proceed because they don't know who the leaseholder is.
Context: in the UK land is sometimes rented on a long lease instead of being sold for building. Especially for flats. The leaseholder owns the building but in effect rents the land.
A few weeks ago their excuse was they didn't know who my landlord was.
I live in local authority/ council housing. They have known this since last November. Therefore there is no leaseholder, just me the tenant and local government/the council is the owner.
Plusnet have tried yet again to escalate this to senior management but Openreach refuse every time.
Exciting times, #Openreach were here today to do the necessary groundwork to connect us to the fibre that's been in our street but unavailable since September 2022!
I'm currently debating how I can improve my wait for fibre Internet. I was given a 2-week date for installation, which got postponed **two months** this week. The fibre junction is just outside my property, so infrastructure is there.
2023, my comms is stuck in 2006, so I expressed interest in fibre, and two services said they'd let me know. They didn't, and I've been having to overpay for a service I couldn't receive, while it was available.
Do I have the energy for this?
I can almost smell the FTTP goodness at the end of my driveway. Sadly, this is #openreach, not #cityfibre, but I’ll take whatever I can at this point to get off #verminMedia
Mine should have been disconnected in Nov when my full fibre was due to be connected. Openreach who own our cables in the UK have failed on so many levels. My phone/Internet provider keeps chasing them but they cancel every appointment.
Plusnet have removed my phone number but the phone and landline are still here. And because my contact can't be switched over, I'm still paying for it.
I will be getting compensation. But I'd rather have a more reliable 'net connection.
Openreach delivers full-fibre to half of UK premises https://www.telecomstechnews.com/news/openreach-delivers-full-fibre-half-of-uk-premises/ #openreach #uk #europe #broadband #telecoms #networks #connectivity #tech #news #technology
@rbphotographic I have a customer who had 4 missed appointments for a new fttc install. Then it failed within 24 hours.
Another customer who has had at least 3 failed visits for an FTTP install.
(All within the last 3 weekish )
They are a total shambles. Just nobody turns up and nobody makes contact. The customer is then left chasing the comms provider who then also is (usually) useless at chasing Openreach and returning the call to the customer.
So #Openreach did not turn up for the appointment they booked. Still no phone or internet. It’s a week now since they installed fibre and it’s never worked.
I think I found a way to flag it without it appearing as a complaint against Plusnet. But I want to complain about #Openreach
Who getaway with their appalling service again.
So Openreach, the company who own and manage our phone lines and IT cables on the UK won't talk to the public, only to the providers that we pay.
Which means when they fail to arrive to carry out pre-booked work I have to complain to my internet provider. They get a black mark and Openreach get no penalty.
Me to customer: That's why your #Internet isn't working. #Openreach
Is there anyone I can email or contact in some way about #BT #Openreach 's #FTTP roll out? They've done half my street but not the other half, and the fibre checker website says that there are no plans to build in my area. They've literally stopped 4 doors down from me - the next telephone pole along has FTTP but mine has #FTTC
If I get a brand new FTTP install, anyone know if the #OpenReach engineer will terminate it wherever I want, like in the far corner of my garage? To my knowledge we have no existing BT wiring, we’re finally getting to move from Virmin Media back to something not terrible.
Here’s something scary for Halloween.
BT/Openreach and AltNet providers building out new fibre networks using the Victorian “wires-on-dead-trees” approach!!
Must not get my hopes up, this is the 6th or 7th time that OpenReach have been "pulling" cable/fibre past the end of the drive in the last 3 years. It doesn't mean I'll be able to order FTTP any time soon.
(Then I have deal with the fact the bloody stupid electrician put the master socket next to the front door with no power or ethernet access).
Anyone know much about the UK Universal Service Obligation (USO)?
My neighbours found that we qualify for a subsidy to enable better internet connectivity.
Potentially we get Gigabit fttp brought to the lane.
Contacted ISP, @aaisp about something else(1), and they noticed a line fault. *They* contacted #OpenReach and the fault was fixed within three days. Not a single line drop since. It's been three months.
(1) REIN. See;
https://kitz.co.uk/adsl/rein.htm for explanation
2/2
