Marketing do’s and don’ts #7 Do: Share positive customer reviews often. Don’t: Ignore negative feedback—address it head-on and publicly (with care). Have you turned a bad review into a win? #CustomerService
Marketing do’s and don’ts #7 Do: Share positive customer reviews often. Don’t: Ignore negative feedback—address it head-on and publicly (with care). Have you turned a bad review into a win? #CustomerService
Marginally Better S01E05 Small Is the New Smart: Why Simplicity Wins in Customer Experience: https://lttr.ai/AgXsS
Rogers Is Laying Off Hundreds so it Can Replace Them With Bad AI
AI is not up to the task of replacing humans in their jobs, but Rogers seems to be doing this anyway with apparent layoffs.
https://www.freezenet.ca/rogers-is-laying-off-hundreds-so-it-can-replace-them-with-bad-ai/
Hey IT. I know we all do it, but, please do not admit to clients (either internal or external) that you “Googled” the errors and how to fix them. #CustomerService #IT
#FediHire me, please! Seeking a full-time entry/mid-level #remotejob. No sales or collections roles.
- Location: Raleigh, NC, US
- BA in Communication Media
- 6+ years self-employed as a transcript #proofreader
- 18+ years in #customerservice, including 9 years in AR
I have an eagle eye for detail , can learn new procedures and software quickly, and excel
at building and using #spreadsheets.
Boosts appreciated!
Marginally Better S01E04 When Customer Experience Goes Wrong: AI Promises, Survey Fatigue, and Subscription Traps: https://lttr.ai/AgADC
Check out my new post! Capital One's revolutionary rejection fees charge customers $47.99 for declining offers, sending stock prices soaring 900%. Satire explores banking's latest profit scheme with wit and absurdist humor.
#CapitalOne, #RichardFairbanik, @capitalone, @RichardFairbank, #BankingFees, #CustomerService, #CreditCards, #ConsumerRights, #BankingTrends, #MoneyMatters, #FinancialAdvice
In a shocking turn of events, the revolutionary "click-to-cancel" rule, designed to save humanity from the Herculean task of unsubscribing, has been thwarted. Apparently, we're doomed to endure the Sisyphean saga of customer service calls forever.
https://apnews.com/article/ftc-click-to-cancel-30db2be07fdcb8aefd0d4835abdb116a #clicktocancel #customerservice #unsubscribe #frustration #technology #HackerNews #ngated
Wow! Broken screen on my phone. Mint Mobile customer support made the eSim transfer process super simple. 100% recommend you don't break your phone. If you do, Mint Mobile makes it easy.
#mintMobile #mobilePhones #cellPhones #customerService #kudos
I bless the #Essent employee who was able to discern what I needed despite her speaking no English and my speaking no Dutch.
#CustomerService
The Conversation: Chatbots are on the rise, but customers still trust human agents more. “Despite the enthusiasm on the business side for chatbots, customers are far less convinced. A recent survey found that 71 per cent of customers prefer interacting with a human agent rather than a chatbot. Sixty per cent of customers also report that chatbots often fail to understand their issue.”
Cal Fire's AI chatbot cannot answer basic questions about evacuation orders or fire safety, which are likely the primary reasons someone visits the website. Has anyone tried to find out if it can provide a good recipe for open-flame hot dogs?
#AI #AIfail #customerservice
https://calmatters.org/economy/technology/2025/07/cal-fire-chatbot/
CX Network's research on brand growth found that small businesses consistently outperform large corporations in key experience metrics
Read more https://lttr.ai/AgQob
When you discover that your client put a form on a Website and hasn't been filtering or monitoring it, and you have to delete 2000+ spam messages ...
Breaking News: The US Court has heroically protected our right to suffer through endless customer service loops like it's 1999 again.
Forget simple cancellations; let's keep that thrilling 'Please hold' experience alive!
#ProgressBackwards
https://arstechnica.com/tech-policy/2025/07/us-court-cancels-ftc-rule-that-would-have-made-canceling-subscriptions-easier/ #BreakingNews #CustomerService #CourtRuling #ProgressBackwards #1999Nostalgia #EndlessLoops #HackerNews #ngated
Gradient Labs secures $13M Series A to revolutionize AI-powered customer service in regulated industries, delivering 90% query resolution with 98% quality assurance #AI #CustomerService
Chatbots are on the rise, but customers still trust human agents more
#Chatbots #CustomerService #AI #HumanAgents #CustomerExperience #TechTrust #AIAwareness #DigitalSupport #CustomerEngagement #HybridApproach
https://the-14.com/chatbots-are-on-the-rise-but-customers-still-trust-human-agents-more/
Stefano's manifesto on human relationships is basically a love letter to the good old days when people actually talked to each other . He dreams of an exit strategy that's clearly everyone else's customer service nightmare, but hey, at least he's not a fan of abstractions... except when writing #essays about them!
https://my-notes.dragas.net/2025/07/04/your-exit-strategy-dream-is-my-customer-nightmare/ #HumanRelationships #Communication #Nostalgia #CustomerService #HackerNews #ngated
While companies are improving at delivering good experiences, customer loyalty is declining.
Read more https://lttr.ai/AgC9P
New research and a damning Gartner forecast reversal show that AI bots are often creating more problems than they solve
#AI #CustomerService #Automation #GenerativeAI #BigTech #GenAI