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#customerservice

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Check out my new post! Capital One's revolutionary rejection fees charge customers $47.99 for declining offers, sending stock prices soaring 900%. Satire explores banking's latest profit scheme with wit and absurdist humor.

#CapitalOne, #RichardFairbanik, @capitalone, @RichardFairbank, #BankingFees, #CustomerService, #CreditCards, #ConsumerRights, #BankingTrends, #MoneyMatters, #FinancialAdvice

open.substack.com/pub/funnybut

The Conversation: Chatbots are on the rise, but customers still trust human agents more. “Despite the enthusiasm on the business side for chatbots, customers are far less convinced. A recent survey found that 71 per cent of customers prefer interacting with a human agent rather than a chatbot. Sixty per cent of customers also report that chatbots often fail to understand their issue.”

https://rbfirehose.com/2025/07/10/the-conversation-chatbots-are-on-the-rise-but-customers-still-trust-human-agents-more/

ResearchBuzz: Firehose | Individual posts from ResearchBuzz · The Conversation: Chatbots are on the rise, but customers still trust human agents more | ResearchBuzz: Firehose
More from ResearchBuzz: Firehose

Cal Fire's AI chatbot cannot answer basic questions about evacuation orders or fire safety, which are likely the primary reasons someone visits the website. Has anyone tried to find out if it can provide a good recipe for open-flame hot dogs?
#AI #AIfail #customerservice
calmatters.org/economy/technol

CalMatters · Cal Fire rolled out an AI chatbot. Don’t ask it about evacuation ordersThe bot fails at some basic questions. Cal Fire says it is working on fixes. Experts wonder if it launched too soon.

Stefano's manifesto on human relationships is basically a love letter to the good old days when people actually talked to each other 🤝📞. He dreams of an exit strategy that's clearly everyone else's customer service nightmare, but hey, at least he's not a fan of abstractions... except when writing #essays about them! 🎭✨
my-notes.dragas.net/2025/07/04 #HumanRelationships #Communication #Nostalgia #CustomerService #HackerNews #ngated

my-notes.dragas.netYour Exit Strategy Dream Is My Customer Nightmare | MyNotes
More from Stefano Marinelli