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#ecommerce

61 posts50 participants10 posts today

Ehrliche Preise: Großbritannien verpflichtet Handel zur Preistransparenz

Preisangaben in Großbritannien müssen künftig alle Extragebühren enthalten. Dies schreibt ein neues Gesetz vor. Auch Fake-Bewertungen wird der Kampf angesagt.

heise.de/news/Ehrliche-Preise-

heise online · Ehrliche Preise: Großbritannien verpflichtet Handel zur PreistransparenzBy Malte Kirchner

#UK #ecommerce #ConsumerProtection

'Sneaky fees that are estimated to cost consumers £2.2bn a year are to be banned from today under new consumer protection laws.

Businesses, including travel websites, ticket agencies and food delivery apps, will be required to include any mandatory fees in the headline price. Research has found these fees can be more than 25% of the product price.'

theguardian.com/money/2025/apr

The Guardian · UK bans £2.2bn ‘sneaky’ fees and fake reviews for online productsBy Jon Ungoed-Thomas

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Clever: #Amazon entwickelt mit Agentic #AI eine Funktion, um Fremdkäufe seiner #Kunden zu bespitzeln und kann damit dann sein Angebot anpassen und die #Konkurrenz noch mehr zerstören.

Mit der neuen Funktion #BuyForMe bringt #Amazon die KI in den #Bestellprozess: Produkte, die nicht im eigenen Shop erhältlich sind, können künftig über Drittanbieter direkt aus der Amazon-App gekauft werden - ABER
- es läuft per Dummy-E-Mail über die Amazon-App.

Sage advice from decades of e-commerce and customer support experience:

If you have an online business and a customer emails you, always respond in less than 24 hours. Preferably much less, but never more than 24 hours. Even if you respond that you have no answer right now, prioritize response.

Customers tend to be reasonable with live communications, but lack of communication generally produces unnecessary bad results, more grief and lower income.
#Ecommerce

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