Spent all day calling #California #EDD a few dozen times to try to get my family leave processed (note: they haven’t paid me at all yet in the 4.5 weeks since I filed for PFL). Finally got onto the hold line (instead of just getting “the maximum number of callers has been reached, please call back later”) about 25 minutes ago. The hold music plays for 45 seconds, then a message tells me “all representatives are still busy, please continue to hold, expected wait time is 1 minute”. Every minute.
Why can’t I do this online? Why can’t they do a callback instead of a hold line? Why do they have a limit of how many people can be on hold at once, necessitating that I call them dozens of times? Why does it keep telling me the hold time is “1 minute”? California has 1737 FTEs working in this specific department; how many do you think it would take to make this actually work? 3000? 5000?